Enterprise Computing Solutions ANZ

Arrow Cloud
Post-sales Support


Arrow's certified cloud experts have the skills, knowledge and experience to ensure your success as a trusted cloud solutions provider.

As part of our service offering, our cloud experts provide a range of post-sales support services.


Post-sales cloud support:

  • Professional support and services:
    • Our certified cloud experts provide technical support and advisory services to you and your customers were required by the vendor.
  • Licensing and renewals:
    • Our Install Base Analytics and Management service (IBAM) ensures you can manage your renewals business and optimise your opportunities through upgrade, refresh and cross-sell solutions.
  • Credit and flexible finance solutions:
    • We offer credit terms and flexible finance solutions that are not readily available from cloud vendors, who may expect upfront payments or credit card payments, resulting in bill shock for your customer.
  • Transactional support via ArrowSphere (Australia only) >> 
     

Arrow-Microsoft services (Australia only):

  • We also offer a range of Microsoft services that enable you to fill any skills gap or augment your existing service offering. Our Microsoft services include, but are not limited to:
    • Office 365 migrations
    • Office 365 backup-as-a-service
    • Office 365 administration-as-a-service
    • Office 365 discover and audit
    • Microsoft Azure platform support:
      • Azure/on-premises migration to CSP
      • Cloud security
      • Licensing
      • Service monitoring, usage analytics and reporting
      • Services optimisation and TCO report to avoid bill shock
      • Aggregated billing via ArrowSphere.
         

Arrow-Microsoft support plans (Australia only):

Our certified cloud experts offer support for Microsoft cloud services to help Microsoft CSP partners add value to their customers. Using Arrow’s support services for Microsoft, you can gain access to a variety of cloud-focused services for Microsoft Azure, Office 365 and Enterprise Mobility + Security.

 

Don't hold off any longer. Contact us for post-sales cloud support and fast-track your success in the cloud.


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